Vytlačiť
1. Service Failures and how the Perception of Justice Affects the Level of Satisfaction
:UITZ, Thomas Oliver - JANČÍKOVÁ, Eva. Service Failures and how the Perception of Justice Affects the Level of Satisfaction. In International Journal of Economics & Business Administration. - Piraeus : International Strategic Management Association (ISMA). ISSN 2241-4754, 2021, vol. 9, no. 1, pp. 105-117 online.