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1. Service strategy
| SYS | 0106662 | |
|---|---|---|
| LBL | $$$$$nam$$22$$$$$$$$450$ | |
| 005 | 20240312120007.1 | |
| 010 | $a 0-273-67583-4 | |
| 100 | $a 20091120d2004łłłłm$$y0sloc0103$$$$ba | |
| 101 | 0- | $a eng |
| 102 | $a GB | |
| 200 | 1- | $a Service strategy $e management moves for customer results $f Jacques Horovitz |
| 205 | $a 2nd ed. | |
| 210 | $a Harlow $c FT Prentice Hall $d 2004 | |
| 215 | $a xv, 205 s. | |
| 610 | 1- | $9 eu_un_auth*h0005664 $a servis |
| 610 | 1- | $9 eu_un_auth*h0003188 $a manažment |
| 610 | 1- | $9 eu_un_auth*h0007368 $a zákazníci |
| 610 | 1- | $9 eu_un_auth*h0005821 $a spokojnosť zákazníkov |
| 610 | 1- | $9 eu_un_auth*h0002526 $a internet |
| 610 | 1- | $9 eu_un_auth*0005846 $a podnikanie elektronické |
| 675 | $a 65.012.4 $v 1. stred. $z slo $T . $3 eu_un_auth*h0000299 $x Technika a metódy riadenia. Riadenie. Vedenie. Autorita | |
| 700 | -1 | $3 eu_un_auth*p0020708 $a Horovitz $b Jacques $4 070 |
| 801 | -0 | $a SK $b BA004 $c 20091120 $g AACR2 |