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1. Implementation of Social Media in ITSM Processes
:BELÁŇOVÁ, Benita - HAMRANOVÁ, Anna. Implementation of Social Media in ITSM Processes. In 37th International Business Information Management Association Conference. Innovation Management and Information Technology Impact on Global Economy in the Era of Pandemic : Proceedings of the 37th International Business Information Management Association Conference. - Norristown : International Business Information Management Association (IBIMA), 2021. ISBN 978-0-9998551-6-4, pp. 2277-2285 online. VEGA 1/0388/20 (50%), VEGA 1/0309/18 (50%). 1/0388/20, VEGA, Manažment IT v podnikoch v SR: medzinárodné štandardy a normy verzus individuálne podnikové procesy.
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