1. Service entscheidet
Title | Service entscheidet : Im Wettbewerb um den Kunden |
---|---|
Author info | Jacques Horovitz, [Z franc. prel.] Gerti von Rabenau |
Author | Horovitz Jacques |
Another authors | Rabenau Gerti von (Translator) |
Issue data | Frankfurt/Main : Campus , 1992. - 168 s. |
Issue | 4. Aufl. |
ISBN | 3-593-34011-9 |
Document kind | monographs |
Language | German |
Country of Edition | Germany |
systematics | 338.46 - Služby. Terciárny sektor |
Keywords | servis * služby * konkurencia * zákazníci * kvalita * komunikácia * podnik * stratégia podniková |
Database | BOOKS |
Copy count | 1, currently available 1, at library only 0 |
Call number | 714098 |