1. Qualitätsservice
Title | Qualitätsservice : Was Ihre Kunden erwarten-was Sie leisten müssen |
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Author info | Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry, [Z angl. prel.] Hartmut J.H. Rastalsky |
Author | Zeithaml Valarie A. |
Co-authors | Parasuraman A. |
Berry Leonard L. | |
Another authors | Rastalsky Hartmut J.H. (Translator) |
Issue data | Frankfurt am Main, New York : Campus , 1992. - 240 s. |
Issue | 1. Aufl. |
ISBN | 3-593-34464-5 |
Document kind | monographs |
Language | German |
Country of Edition | Germany |
systematics | 338.46 - Služby. Terciárny sektor |
Keywords | služby * servis * kvalita * zákazníci * výskum * modely |
Database | BOOKS |
Copy count | 2, currently available 1, at library only 1 |
Call number | 716881, 716882 |