1. Service Total
Title | Service Total : Mit perfektem Dienst am Kunden die Konkurrenz schlagen |
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Author info | William H. Davidow, Bro Uttal, [Z angl. prel.] Sonja Binder |
Author | Davidow William H. |
Co-authors | Uttal Bro |
Another authors | Binder Sonja (Translator) |
Issue data | Frankfurt am Main : Campus , 1992. - 243 s. |
Issue | 2. Aufl. |
ISBN | 3-593-34442-4 |
Document kind | monographs |
Language | German |
Country of Edition | Germany |
systematics | 338.46 - Služby. Terciárny sektor |
Keywords | servis * služby * zákazníci * kvalita * kontrola kvality * podnik * konkurencia * personál * štúdie prípadové |
Database | BOOKS |
Copy count | 2, currently available 1, at library only 1 |
Call number | 714096, 714097 |