HEAPHY, Maureen S. - GRUSKA, Gregory F. The Malcolm Baldrige National Quality Award : A Yardstick for Quality Growth. 1. ed. Reading : Addison-Wesley Publ. Co., 1995. 440 s. Engineering Process Improvement Series. ISBN 0-201-63368-X. [Počet ex. : 2, z toho voľných 1, prezenčne 1]