BEDNARČÍKOVÁ, Diana. Software Tools for IT Service Management. In Economics, Finance and Business Management 2023 : Economics, Management and Entrepreneurship in Digital Age 2023. International Scientific Conference. Economics, Finance and Business Management 2023 [EFAM 2023] : Economics, Management and Entrepreneurship in Digital Age 2023. - Bratislava : Vydavateľstvo EKONÓM, 2023. ISBN 978-80-225-5058-1, pp. 104-114. VEGA 1/0662/23.